Disabling Email “Clutter” in 3 Easy Steps


We have had some reports that UConn-AAUP emails have been going to member’s “Clutter” folder. We are appending a message from UITS on how to disable that function so that you receive all UConn-AAUP communications.

New O365 Clutter Feature

Clutter is an Office 365 email filtering feature designed to move low-priority messages – those you typically ignore – to a folder called Clutter. Clutter filters messages based on your past email habits and behavior. You can personalize Clutter and help it learn your preferences better by moving

  • emails mistakenly sent to the Clutter folder to your Inbox, and
  • low-priority emails in your Inbox to the Clutter folder

For most UConn users, Clutter has been automatically enabled. If you do not want to use this feature, you can turn it off, or if the feature is not enabled on your account, you can turn it on. Here’s how:

Enabling/Disabling the Clutter Feature

You enable and disable this feature in the Outlook Web Application, which is linked to other clients, including Outlook on both Windows and OS X platforms.

  1. Sign in to Outlook Web App. Go to http://office365.uconn.edu and click on Login to the Office 365 Portal. Enter your UConn email address (firstname.lastname@uconn.edu) and your NetID password. Then click the Mailtile.
  2. Click on the gear icon in the upper right and select Options.
  3. Go to MailAutomatic processingClutter
    1. If you wish to turn on Clutter, click Separate Items identified as Clutter.
    2. If you wish to turn off Clutter, click Don’t separate items identified as Clutter.
  4. Click Save.


The Clutter folder remains in Outlook after you turn off the Clutter feature. The Clutter folder is one of the default set of folders, like your Inbox or Sent Items, and cannot be deleted.*

*This is updated information.